Today Managed Services is considered the means by which corporations can move toward a new, agile, leaner and more effective network operating model. Managed Services deliver genuine and bring a compelling value propositions through innovative value-based contracts that capitalize on advanced solutions and that focus on outcomes, not activities. Digital Technology’s Managed service provider ( MSP ) solutions are designed to
Digital Technology does not believe in a “one size fits all” mantra, which is why our Managed Services MSP solutions are tailored to the specific needs of our customers. This approach helps us design a flexible, strategic and collaborative approach to managing critical systems and processes while keeping a balance between “doing it yourself and signing away your business”.
Digital Technology’s ( Managed service provider ) MSP service a complete end-to-end service portfolio, which include
Updates, patch management, Backup and recovery, Application security etc.
Patch Management, Upgrade management, Change Management etc.
Configurations, fault isolation and resolution, hardware support, monitoring network security etc.
Monitoring, Configuration, Upgrades, resource and capacity analysis etc.
Backup and recovery, Disaster recovery, change management, performance management etc.
OUR CONNECTED AND END-TO-END SOLUTION COUPLED WITH OUR TECHNOLOGICAL SKILLS AND EXPERIENCE MANAGING COMPLEX APPLICATIONS HELP CLIENTS
Our model combines both onsite and offsite components that in turn provides greater cost effectiveness.
We take a phased approach to mobilization which enables seamless transition of services to a SLA driven model.
To back this up we have a multi-tier governance and reporting mechanisms that ensures performance measurement and outcomes in real time.
Mobilizing Managed Services
Set-up a service
Ticket management and online basic support
Application, Hardware or issue specific escalation
Onsite support and vendor coordination
Our service offering and support includes Incident, Change, Order, Configuration, Patch and Security Management among other services. In addition to our support levels we have customized our SLAs to maximize the cost benefit to our customers by designing four standards Partner, Platinum, Aurum, Argentum. Clients that require near real-time support prefer our Platinum SLAs.
Our services are offered in a variety of commercial models. These include pay per use, outcome-driven and fixed price approaches. Our pricing permits agreements to meet the needs of each particular client and aligns with their strategic goals and level of maturity with managed services.