Managed Services

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Managed Services

Today Managed Services is considered the means by which corporations can move toward a new, agile, leaner and more effective network operating model. Managed Services deliver genuine and bring a compelling value propositions through innovative value-based contracts that capitalize on advanced solutions and that focus on outcomes, not activities. Digital Technology’s Managed service provider ( MSP ) solutions are designed to

 

  • LOWER OPERATIONAL COSTS
  • IMPROVE PRODUCTIVITY
  • CREATE AN AGILE TECHNOLOGY ENVIRONMENT AND REDUCE RISK

 

Digital Technology does not believe in a “one size fits all” mantra, which is why our Managed Services MSP solutions are tailored to the specific needs of our customers. This approach helps us design a flexible, strategic and collaborative approach to managing critical systems and processes while keeping a balance between “doing it yourself and signing away your business”.

Managed service provider

Digital Technology’s ( Managed service provider ) MSP service a complete end-to-end service portfolio, which include

  • APPLICATION MANAGEMENT

    Updates, patch management, Backup and recovery, Application security etc.

  • OS MANAGEMENT

    Patch Management, Upgrade management, Change Management etc.

  • NETWORK & HARDWARE INFRASTRUCTURE MANAGEMENT

    Configurations, fault isolation and resolution, hardware support, monitoring network security etc.

  • COMMUNICATIONS INFRASTRUCTURE MANAGEMENT

    Monitoring, Configuration, Upgrades, resource and capacity analysis etc.

  • STORAGE AND BACKUP MANAGEMENT

    Backup and recovery, Disaster recovery, change management, performance management etc.

OUR CONNECTED AND END-TO-END SOLUTION COUPLED WITH OUR TECHNOLOGICAL SKILLS AND EXPERIENCE MANAGING COMPLEX APPLICATIONS HELP CLIENTS

  • Achieve more predictable maintenance and support.
  • Reduce surprises by leveraging our skilled resources and knowledge (e.g. ITIL)
  • Align IT investments with business priorities.
  • Integrate IT and corporate strategies with solutions tailored to your business objectives
  • Allow your employees to concentrate on executing strategic tasks
  • React quickly to rapid technology & business changes, HR gluts, increased application complexity etc.

Service Delivery

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Our model combines both onsite and offsite components that in turn provides greater cost effectiveness.
We take a phased approach to mobilization which enables seamless transition of services to a SLA driven model.
To back this up we have a multi-tier governance and reporting mechanisms that ensures performance measurement and outcomes in real time.

Delivery Mechanism

PHASE 1:

Mobilizing Managed Services

  • Ascertaining scope and service portfolio
  • Documenting roles and resources for services delivery
  • Complete definition of engagement plan

PHASE 2:

Set-up a service

  • Outline applicable standards and guidelines
  • Decide upon governance rules, SLAs & KPIs
  • Manage infrastructure set-up

PHASE 3:

Service roll-out

  • Transfer of knowledge and initiate services
  • Define reporting mechanisms and dashboards

PHASE 4:

Stabilizing service

  • Regular reporting
  • Regular performance audits
  • Iron out teething issues
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TIER 1:

Ticket management and online basic support

TIER 2:

Application, Hardware or issue specific escalation

TIER 3:

Onsite support and vendor coordination
Our service offering and support includes Incident, Change, Order, Configuration, Patch and Security Management among other services. In addition to our support levels we have customized our SLAs to maximize the cost benefit to our customers by designing four standards Partner, Platinum, Aurum, Argentum. Clients that require near real-time support prefer our Platinum SLAs.

MULTIPLE PRICING MODELS

Our services are offered in a variety of commercial models. These include pay per use, outcome-driven and fixed price approaches. Our pricing permits agreements to meet the needs of each particular client and aligns with their strategic goals and level of maturity with managed services.