Service Delivery

service delivery saudi arabia

Our model combines both onsite and offsite components that in turn provides greater cost effectiveness.
We take a phased approach to mobilization which enables seamless transition of services to a SLA driven model.
To back this up we have a multi-tier governance and reporting mechanisms that ensures performance measurement and outcomes in real time.

DELIVERY MECHANISM

PHASE 1:

Mobilizing Managed Services

  • Ascertaining scope and service portfolio
  • Documenting roles and resources for services delivery
  • Complete definition of engagement plan

PHASE 3:

Service roll-out

  • Transfer of knowledge and initiate services
  • Define reporting mechanisms and dashboards

PHASE 2:

Set-up a service

  • Outline applicable standards and guidelines
  • Decide upon governance rules, SLAs & KPIs
  • Manage infrastructure set-up

PHASE 4:

Stabilizing service

  • Regular reporting
  • Regular performance audits
  • Iron out teething issues