Ticket management and online basic support
Application, Hardware or issue specific escalation
Onsite support and vendor coordination
Our service offering and support includes Incident, Change, Order, Configuration, Patch and Security Management among other services. In addition to our support levels we have customized our SLAs to maximize the cost benefit to our customers by designing four standards Partner, Platinum, Aurum, Argentum. Clients that require near real-time support prefer our Platinum SLAs.